Medsquare is a human-sized company in which each customer is followed by a specialized contact, the privileged point of contact for any request. So, you are assured that your request will be sent to the Medsquare employee best able to answer it.
At Medsquare, we know that health doesn’t wait. All our employees are keen to respond as quickly as possible to customer requests – whether they are of a commercial, application, technical, administrative or accounting nature.
For Medsquare, any problem encountered by a healthcare professional must be resolved, even if this requires custom development. Listening to you is our priority: half of the new features we develop come from cour customer’s feedback
Our sales representatives, application engineers and technicians all have solid technical backgrounds and know our solutions down to the last detail. They will guide you in your choices and answer all your questions. Our development team, comprised of medical imaging specialists, will assist you in defining your needs during the development of a new feature.
Medsquare strives to bring together a wide variety of profiles within each of its teams. For example, our service team is composed of expert technicians, developers, application engineers and trainers. This diversity makes it possible to provide a rapid and effective response to any request.
Medsquare is committed to providing all the material and human resources necessary to carry out your project, taking into account the specific constraints and needs of each establishment and each imaging department.
A tailor-made offer, built on the basis of a complete exploration of your needs and your infrastructure.
A detailed schedule, the smooth running of which is closely monitored by a project manager and a technical manager.
Exhaustive validation tests, conducted by a dedicated individual according to a protocol to ensure the perfect functioning of the solution.
User training, for expert understanding of the tool.
Medsquare offers various models of gradual deployment to overcome organizational and budgetary issues.
We offer periodic remote interventions to check the correct functioning of our solutions and reduce the risk of malfunction. The preventive maintenance program varies from one establishment to another but includes an average of 4 interventions per year, via remote maintenance.
Corrective maintenance interventions are carried out by remote maintenance or on-site, depending on the nature of the failure observed. On average, restarting takes place in less than 30 minutes remotely, and within 8 working hours in the case of on-site intervention.
In order to guarantee the security of the data collected, Medsquare ensures continuous monitoring of its solutions. Our teams check the activity report every day and initiate an intervention upon the slightest anomaly.
